Support

How to get help

We use a ticket system for supporting our products. The system is integrated with Envato Support which allows us to help you via email one-by-one.

Please follow the steps bellow to get help:

Step 1: Login to ThemeForest with your account that you used to bought our theme. On every item page, you will see a Support tab. Click on that tab and you will see the following screen:

support tab

Step 2: At the bottom of the Support screen, you will see a big button Contact Author. Click that button to open a contact form:

contact form

Step 3: Enter your message and click Send.

Your message will be sent to our support system and you will receive a reply as fastest as possible.

Support policy

What is supported

  • Any bug happened when using the products
  • How to use the products (please read the product’s documentation before sending questions).
  • Questions about products’ features
  • Problems with included 3rd party plugins/libraries, etc. Note that we support compatibility only. For usage, please follow the plugins’ documentation.

What is not supported

  • For bugs happened when the customers customize the products by themselves:
    • The customers will be suggested with fixes if the bug is simple or small
    • If bugs are hard and take time to fix, the technical support requires a fee
  • Bugs happened when using a non-included 3rd party plugins/libraries:
    • If the plugins/libraries are popular, we will support checking the compatibility (not usage)
    • Otherwise, if you really need a technical support, we can do that with a fee

Support time

  • All questions will be answered within 24 hours from Monday to Friday
  • For questions on Saturday, Sunday, the customers will get answers on the next Monday, or next working day if it’s a holiday